How to Listen with Your Heart

Transcription:

You’re probably all great active listeners, right? You wouldn’t be here if you wren’t great at active listening. It’s the listening with your heart that becomes more difficult.

Especially in the workplace, we tend to not wanna do that as much. So start by trying to put yourself in that person’s shoes. And if you are unable to really envision what it is like to be in that person’s hoes, ask more questions because you don’t understand.

And so seek to sort of understand where that person’s coming from. And you will, by listening with your heart, you’ll understand more quickly how they’re feeling and then you can proceed from there.