Differentiated Value Through Customer Service Innovation

Listen to AiRCare's CEO, Jaclyn Wainwright on the Savvy Business Leaders Podcast

This week on the Savvy Business Leaders podcast series, host Bill Detwiler discusses customer service with Brian Solis, futurist and Principal Analyst at Altimeter Group, and Jaclyn Wainwright, CEO of AiR Healthcare Solutions. First, Brian talks about how customer experience is guiding digital transformation, with companies using data to be more accessible on mobile platforms and best meet customers’ expectations. Next, Jaclyn explains how customer engagement tools enable her healthcare delivery company to anticipate patient needs.